Frequently Asked Questions
- What items can I donate?
You can donate cell phones, reading glasses, and hearing aids. We accept these items regardless of their condition, as long as they are not physically damaged beyond recognition.
- How do I donate my cell phone?
You have two options:
- Prepaid Donation Pack: Request a prepaid donation pack from us, which includes everything you need to send in your cell phone. We’ll cover the shipping costs.
- Freepost Address: You can also send your cell phone directly to us using our freepost address.
- How do I donate reading glasses and hearing aids?
Simply package your reading glasses or hearing aids securely and send them to us using our freepost address.
- How do I remove my personal data from my cell phone before donating?
We recommend following the manufacturer’s instructions to back up your data, sign out of accounts, and perform a factory reset. For more detailed steps, visit our Data Management page.
- Where does the money from my donation go?
100% of the profits from the items we collect are donated to our partner charities. You can vote on how the funds are shared among these charities through our Partner Charities page.
- Can I suggest a charity for The Charitable Recycling Trust to work with?
Absolutely! We welcome your suggestions. Visit our Contact Us page to let us know about a charity you think we should consider.
- How do I track the impact of my donation?
We plan to share success stories and updates from our supported charities on our website. Check back to see how your donation is making a difference.
Do I need to send in my phone’s charging cable?
No, you don’t need to send in the charging cable with your phone.
- Can businesses donate in bulk?
Yes, we support bulk donations from businesses. Please contact us directly for more information on how your company can contribute.
- Do I need to pay for shipping?
No, we cover the shipping costs for all donations. Whether you request a prepaid donation pack or use our freepost address, there’s no cost to you.
